Refund & Cancellation Policy

Cancellation Policy:

reelskeeper.com acknowledges that all subscription fees are charged automatically on a recurring basis until the emuso customer cancels their channel subscription (month-to-month, semi-annual and/or annual plans).

Cancellation of your subscription plan, no matter if you are on the monthly, semi-annual or annual, needs to be done prior to the renewal date. Renewal date, will be the first date of your purchase. Depending on your Subscription plan, your renewal date, for example, the 5th of the Month, on a monthly plan your renewal date is the 5th of every Month after. For annual, it will be the same date the following year. If you do not cancel before the renewal date, you will be charge in full, pending your subscription plan.

To Cancel. Please contact, Paddle, at Paddle.net. You can engage with their chat function, to walk you through the process, or request a “live person,” via the chat function. Please note that may require some additional time before a “live person” will contact you. You will be asked a number of questions, via chat: phone number, email, and possible last 4 digits of credit/debit card you used on your account. Or you can cancel via email at: contact@reelskeeper.com. For cancellation via email please attach your receipt.

Refund Policy:

The Subscription Plan is billed, once you choose your plan on a monthly, semi-annual or annual basis and go through the BUY process. It is non-refundable; no refunds will be issued. reelskeeper.com does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

All subscriptions, both month-to-month, semi-annual and annual plans, are recurring and will automatically renewed after the end of each paid subscription period.